Technology
At a glance
01Today
No time promises we cannot keep, and no description of software we have not shipped. This is the workflow as it works right now, coordinated by our team.
You tell us the language, the mode, the setting and the timing — by email, by phone, or through the client portal.
We match your request against the roster on language, specialism, gender preference and availability. A person makes that call, not an algorithm.
We come back to you with who is covering it and when — or tell you plainly if we cannot cover it, rather than leaving you waiting.
The session runs on our own phone and video platform, or on-site in the room. Encrypted in transit. Sessions are not recorded.
The assignment is recorded for your access and spend reporting, and feedback goes back into the roster.
Human-coordinated · encrypted in transit · sessions not recorded
02What we are building
This section describes the platform we are building, not a service you can use today. We would rather show you the design honestly than imply it is already running.
Design
Legacy services dial interpreters one at a time and leave clients on hold. Our matching engine is designed to ring the whole eligible pool at once, so the first available professional takes the session. This is the design we are building to — it is not live yet.
Design
The same signals our team already matches on by hand — language pair, gender preference, availability and qualification — encoded so the match happens without a person in the loop.
Design
Client and interpreter portals and mobile apps, so bookings, availability and records live in one place rather than in an inbox. Parts of the portal are already in live testing with our own users.
03Modes
Whichever mode you need, the booking runs through the same workflow and the interpreter clears the same vetting bar.
Telephone
Three-way calls on any line — reception desks, triage, short appointments, and out-of-hours cover by arrangement, charged at out-of-hours rates.
Video
Visual context where it matters: clinical consultations, safeguarding conversations and BSL.
Scheduled
Pre-booked interpreters for consultations, hearings and meetings, with named-interpreter continuity for ongoing casework where needed.
On-site
Face-to-face interpreters across the UK for complex, sensitive or extended appointments, matched to specialism and, where requested, gender.
04Security & data protection
The conversations we carry are sensitive by nature. Here is what is true about how we handle them today — and what is still on the roadmap.
Encryption
Sessions are encrypted in transit and confidentiality is the default, not an upgrade — because the conversations we carry are often the most sensitive ones people have.
Data protection
Personal data is handled in line with UK GDPR under a written Data Processing Agreement, with our data protection pack available on request.
Certification
We hold no certification we have not earned. Cyber Essentials is underway and ISO 27001 is on our roadmap — we will publish each one on the day it is actually held, and not before.
06Roadmap
Three things we are building, in order. Each one is listed as coming because it is coming — none of it is live yet, and we will say so here on the day that changes.
The broadcast matching engine described above: one request rung to every eligible interpreter at once, with the first to accept taking the session. In active development.
Scheduling qualified interpreters in advance for planned appointments, hearings and conferences — booked, confirmed and managed in the same platform as on-demand work.
AI-assisted written translation woven into the platform to accelerate turnaround and support linguists — with professional oversight kept firmly in the loop.
The goal has not changed: remove language as a barrier, with technology and qualified people working together. We would just rather build it than claim it.
Get started
Whether you are a client, a partner or an investor — talk to us about the workflow today, the platform in development and what we are building next.