Technology
At a glance
01Today
No time promises we cannot keep, and no description of software we have not shipped. This is the workflow as it runs right now, on our own platform, watched by our desk.
Tell us the language, the mode, the setting and the timing — in the client portal, by phone or by email.
An instant request goes to every cleared, available interpreter for that language at the same time, and the first to accept takes it. Gender preference is honoured, and you can ask for an interpreter by name. Scheduled work is posted to a board, and our desk decides who is assigned.
You see who accepted, and when, in the portal — or we tell you plainly that nobody could, rather than leaving you waiting.
The session runs on our own phone and video platform, or on-site in the room. Encrypted in transit. Sessions are not recorded.
The booking is recorded for your access and spend reporting. Calls can be rated in the portal, and the rating is recorded against the interpreter.
Human-coordinated · encrypted in transit · sessions not recorded
02How the platform works
This is the platform as it runs today. Anything not yet live is marked as in development, on this page and nowhere else.
Live
Legacy services dial interpreters one at a time and leave clients on hold. Our platform rings every cleared, available interpreter at once, and the first to accept takes the session.
Live
Language, gender preference, live availability and clearance — checked by the platform on every instant request. Scheduled work goes to a board where interpreters express interest and our desk decides who is assigned.
Live
Client and interpreter portals, live: bookings, live activity, availability and spend in one place rather than in an inbox, and an officer desk that sees every request. Mobile apps are the next step.
03Modes
Whichever mode you need, the booking runs through the same workflow and the interpreter clears the same vetting bar.
Telephone
Three-way calls on any line — reception desks, triage and short appointments. The platform takes requests 24 hours a day, 7 days a week, and offers each one to every interpreter online for that language at that moment. Which languages have someone online out of hours varies, so we confirm it with you before you rely on it.
Video
Visual context where it matters: clinical consultations, safeguarding conversations and BSL.
Scheduled
Pre-booked interpreters for consultations, hearings and meetings. You are told who is coming, by name, before the session.
On-site
Face-to-face interpreters for complex, sensitive or extended appointments, matched to the language and, where requested, gender. Telephone and video available now; on-site coverage confirmed per booking before you commit.
04Security & data protection
The conversations we carry are sensitive by nature. Here is what is true about how we handle them today — and what is still on the roadmap.
Encryption
Sessions are encrypted in transit and confidentiality is the default, not an upgrade — because the conversations we carry are often the most sensitive ones people have.
Data protection
Personal data is handled in line with UK GDPR. Data-processing terms are agreed with each customer as part of contracting, and our sub-processors are named in our Privacy Notice.
Certification
We hold no certification we have not earned. Cyber Essentials is underway and ISO 27001 is on our roadmap — we will publish each one on the day it is actually held, and not before.
06Roadmap
Six things we are building, in order. Each one is listed as coming because it is coming — none of them is live yet, and we will say so here on the day that changes.
Native iOS and Android apps for clients and interpreters. Today both portals run in the browser on any device, and video sessions need nothing installed.
Scheduled work assigned by the platform from the interpreters who expressed interest, instead of by our desk. Today a person makes that call.
Offers and reminders by text as well as email and the portal. Text messaging is built and switched off until we are satisfied with it.
A link a third party can use to join a video session without an account — built to claim nothing and to refuse until an interpreter has arrived.
A list of interpreters an organisation does not want offered any of its work, applied to every booking rather than one at a time.
Invoices produced from the platform. Today the per-booking export carries the purchase order, cost centre, session charge, travel charge and total on every line, and invoices are raised from it.
The goal has not changed: remove language as a barrier, with technology and qualified people working together. We would just rather build it than claim it.
Get started
Whether you are a client, a partner or an investor — talk to us about the platform as it runs today and what we are building next.