Legal · Cookies
Cookie policy
We set one cookie, and only once you sign in to a portal. There is no analytics, no advertising and no third-party tracking on this site.
The one cookie we set
portal_refresh — set only when you sign in to the client or interpreter portal. It holds the token that keeps you signed in, so you do not have to re-enter your password on every page. Lifetime: 7 days. HttpOnly, so JavaScript running on the page cannot read it. Secure, so it is only ever sent over HTTPS. SameSite=Strict, so your browser will not send it when you arrive from another site. Scoped to the /api/portal-auth path, so it goes to the sign-in endpoints and nowhere else. This cookie is strictly necessary to provide the portal you have asked to use. Under regulation 6(4) of the Privacy and Electronic Communications Regulations 2003, strictly necessary cookies do not require consent. That is why this site shows no cookie banner — there is nothing here to opt in or out of.
The public website sets no cookies at all
Reading ondlingua.com — the home page, the service and sector pages, these legal pages, the contact form — sets no cookies whatsoever. You receive a cookie from us only if you sign in to a portal. Cloudflare sits in front of this site as a content delivery network and firewall. In our configuration it sets no cookies either.
Similar technologies
The rules on cookies also cover other ways of storing data in your browser, so for completeness: the portal keeps two items in your browser's own storage. Neither is transmitted to us as an identifier, and neither is used to recognise you or build a profile. ondlingua:call-wizard — session storage. Holds the details of a booking you are part-way through filling in, so you do not lose them moving between steps. Cleared automatically when you close the tab. ondlingua:interpreterAvailable — local storage, interpreter portal only. Remembers that you intended to be available, so the toggle survives a page reload. Stays until you clear your browser's site data.
What we do not use
No analytics of any kind — no Google Analytics, no Plausible, no Matomo, no product-analytics tooling. No advertising, remarketing or conversion pixels. No social media trackers or share widgets that report back. No third-party cookies. We do not sell or share browsing data, because we do not collect any.
Managing cookies and storage
You can clear or block cookies and site data in your browser settings at any time. Clearing cookies signs you out of the portal; you can sign in again. Blocking cookies for this site will prevent you signing in at all, because that cookie is the mechanism that keeps you signed in. Clearing site storage will discard a booking you were part-way through filling in. None of this affects the public website, which sets nothing.
Changes and contact
If we begin using a cookie or storage item that is not listed here, we will update this page before doing so. Questions about this policy: [email protected]. ONDLINGUA LTD, company no. 17283866, 167–169 Great Portland Street, Fifth Floor, London W1W 5PF.
Last updated · 2026-08-14 · Questions: [email protected]