Every question we hear.

We do not publish connect times, because the instant-matching platform that would make them meaningful is still in development. Today every booking is coordinated by our team: tell us the language and the notice you can give us and we will tell you straight away what is realistic. Scheduled and on-site assignments are confirmed ahead with the interpreter's name.

Three hundred plus spoken, regional and rare languages in our sourcing catalogue, plus BSL. Rare-language requests are sourced individually — tell us what you need and we will confirm whether we can cover it, and by when.

Not yet. Native iOS and Android apps are in development. Today the client and interpreter portals run in the browser on any device, and video sessions are browser-based so there is nothing for service users to install.

Per-minute for on-demand telephone and video work; per-session for scheduled and on-site. Bookings are coordinated by our team, so you get a quote before anything is confirmed. No minimums, no setup fees, no agency mark-up. Written translation is quoted per document, and any surcharges — out-of-hours rates, for example — are set out in writing. Service terms are agreed per engagement rather than published as a standard SLA.

We are not currently on a public-sector purchasing framework. We price directly and transparently, and offer a reduced-rate tier for registered charities and non-profits.

We invoice in GBP. UK VAT is applied where due.

We are happy to run a small paid pilot so you can assess interpreter quality before committing to volume. Talk to us about scope.

Our servers are in Germany, inside the EEA. Email is delivered by a US provider and our site sits behind a global CDN, so some processing happens outside the EEA; we will set out the full list of our sub-processors in writing on request. Sessions are not recorded, so there are no recordings to hold anywhere.

We are a new provider and hold no security certifications yet. We operate in compliance with UK GDPR under a written Data Processing Agreement. Cyber Essentials is underway and ISO 27001 is on our roadmap; we will say so plainly until each is awarded.

A recognised qualification — DPSI, DPI, ITI, CIOL or equivalent — plus NRPSI or NRCPD registration where applicable, a Standard DBS check, two verified professional references, and signed code-of-conduct, confidentiality and GDPR terms. Incomplete files don't take assignments. Once vetted, interpreters complete two paid orientation sessions and a graded assessment before their first assignment, and the ratings and feedback recorded against each assignment feed back into the roster.

No. We have no call recording capability at all — not disabled by default, not available on request. If you need recorded sessions for training or evidential purposes, tell us and we will say honestly whether and when we could build it.

Not today. Requests are made through our web portal. If you need an integration with your case-management or clinical system, talk to us about what you need and we will tell you honestly whether we can build it.

Our portal and API run on managed European infrastructure, with video carried over WebRTC. We can share specifics with your security team on request.

We do not publish an uptime figure yet — we have not been operating long enough for one to be meaningful. We would rather tell you that than quote a number we cannot evidence.

Visit /interpreters and submit the application. We reply within one working day with onboarding window, paid assessment slot and credential checks.

Instant requests go out at the same time to every cleared interpreter who matches the language, the mode and any gender preference on the booking — the first to accept takes it. Scheduled work is posted to a board: interpreters express interest, and our team decides who is assigned. A person makes that call, not an algorithm.

Monthly. Everything earned in a month is settled at month end and reaches the interpreter's account by the 7th of the following month, or the next working day if that falls on a weekend or bank holiday. A balance reaching £500 during the month is paid out the following Monday rather than waiting. GBP by bank transfer; interpreters are self-employed and contract directly with us.