Every question we hear.

We do not publish connect times. An instant request goes to every cleared, available interpreter for that language at the same time and the first to accept takes it, so the wait depends on who is available at that moment. Scheduled and on-site assignments are confirmed ahead with the interpreter's name.

Many spoken, regional and rare languages are in our sourcing catalogue. We do not yet supply BSL, ISL or ASL interpreters ourselves. Rare-language requests are sourced individually — tell us what you need and we will confirm whether we can cover it, and by when.

Not yet. Native iOS and Android apps are in development. Today the client and interpreter portals run in the browser on any device, and video sessions are browser-based so there is nothing for service users to install.

Per-minute for on-demand telephone and video work; per-session for scheduled and on-site. Scheduled and on-site work is quoted before it is confirmed. Charges, any minimum and travel are set out in writing in your quote before you book anything. Any surcharge is set out in writing before it applies. Service terms are agreed per engagement rather than published as a standard SLA.

We are not currently on a public-sector purchasing framework. We price directly and transparently, and offer a reduced-rate tier for registered charities and non-profits.

We invoice in GBP. UK VAT is applied where due.

We are happy to run a small paid pilot so you can assess interpreter quality before committing to volume. Talk to us about scope.

Our servers are in Germany, inside the EEA. Email is delivered by a US provider and our site sits behind a global CDN, so some processing happens outside the EEA; we will set out the full list of our sub-processors in writing on request. Sessions are not recorded, so there are no recordings to hold anywhere.

We are a new provider and hold no security certifications yet. We operate in compliance with UK GDPR, and data-processing terms are agreed with each customer as part of contracting. Cyber Essentials is underway and ISO 27001 is on our roadmap; we will say so plainly until each is awarded.

A recognised qualification — DPSI, DPI, ITI, CIOL or equivalent — plus NRPSI or NRCPD registration where applicable, a DBS check at the highest level the role is eligible for (Enhanced with barred list checks for regulated activity), two verified professional references. No interpreter can be cleared for work until they have signed our code of conduct, confidentiality and data-protection terms.

No. We have no call recording capability at all — not disabled by default, not available on request. If you need recorded sessions for training or evidential purposes, tell us and we will say honestly whether and when we could build it.

Not today. Requests are made through our web portal. If you need an integration with your case-management or clinical system, talk to us about what you need and we will tell you honestly whether we can build it.

Our portal and API run on managed European infrastructure, with video carried over WebRTC. We can share specifics with your security team on request.

We do not publish an uptime figure yet — we have not been operating long enough for one to be meaningful. We would rather tell you that than quote a number we cannot evidence.

Visit /interpreters and submit the application. We reply with the onboarding window, a paid assessment slot and the credential checks.

Instant requests go out at the same time to every cleared interpreter who matches the language, the mode and any gender preference on the booking — the first to accept takes it. Scheduled work is posted to a board: interpreters express interest, and our team decides who is assigned. A person makes that call, not an algorithm.

Monthly. Everything earned in a month is settled at month end and reaches the interpreter's account by the 7th of the following month, or the next working day if that falls on a weekend or bank holiday. A balance reaching £500 during the month is paid out the following Monday rather than waiting. GBP by bank transfer; interpreters are self-employed and contract directly with us.